Compassionate Care Program

As part of our Compassionate Care Program, all patients can book an initial meet & greet visit with an intake nurse at no cost to them. Our meet & greet visit is free, regardless of the patient’s financial means or ability to pay. This visit does not include comprehensive assessments, but does include faxing a brief consult report with recommendations to the patient’s family physician. We also offer to refer patients to alternate services or providers, at no cost to them.

Health service fees can also be waived in order to ensure continuity of care and provide uninterrupted access to health services. Waived service fees are at the discretion of Consortia Care and are allocated to the Compassionate Care Program for time tracking. Fee waivers are only provided to patients with limited access to health resources and finances (limited income). Health service fees cannot be waived as an incentive to providing other services, or as a replacement of publicly-accessible health services.

Individual health services** are billed based on this fee guide.
Version: 1.5
Implementation Date: November 1, 2019


Registered Nurse (RN) Services

  • RN meet & greet (<30 mins) — No Cost
  • RN consult report (Faxed to physician) — No Cost
  • Referrals & Care coordination — No Cost
  • In-clinic visit — $23.98 / 20 mins *
  • Home visit — $11.99 / 10 mins *
  • House call (Booked 3 days prior for health concern) — $ 35.97 + home visit cost
  • Telephone advice & Case conferencing — $5.99 / 10 mins *
  • Group visit (3-10 participants) — $ [(Visit Cost + 20) / 4]
  • Disposable clinical supplies (> $ 5.00 value) — Patient supplied or billed separately at-cost
  • Clinical equipment — No additional cost or service fees disclosed prior to treatment (billed separately)

Licensed Practical Nurse (LPN) Services

  • Home visit — $9.75 / 10 mins *
  • House call (Booked 3 days prior for health concern) — $ 35.97 + home visit cost
  • Disposable clinical supplies (> $ 5.00 value) — Patient supplied or billed separately at-cost
  • Clinical equipment — No additional cost or service fees disclosed prior to treatment (billed separately)

Other Professional (NP, RPN, RD, RPsych) Services

Not provided at this time.

Non-regulated Provider Services

  • Health Care Aide (H.C.A.) support — $37.50 for first 50 mins, then + $7.50 / 10 mins thereafter
  • Home exercise support — $55.00 / visit
  • Group exercise training — fees vary by class & program

* All time-based services will be charged, at minimum, at the base rate. Billable time is rounded down to the nearest billing unit (e.g. rounded down to the nearest 10 minutes).

** Individual health services do not include contracted services nor any service provided to corporations, employee or community groups, non-profit organizations and/or governmental organizations. Health services provided to groups and communities may include minimum service guarantees and, as a result, may not be charged on a fee-for-service basis. Individual health services also do not include fees for population health projects, community or group consultations, professional education & training, quality improvement (QI), clinical research, health operations support, legal consultations, health systems management or planning. These services are billed according to payment terms specified within service agreements.