Hello and welcome! 👋

Finding a Comfortable Space

We encourage you to find a comfortable, relaxing and somewhat private space in your home for our online session. Feel free to have personal items (like coffee/tea or tissues) available for your comfort during our visits. You might even need to pause the visit, or turn off your camera at times during our call.

Our priority is your comfort and relaxation during our conversation!

Managing Pre-Session Anxiety

If you feel anxious before our session, try relaxing your shoulders, resting your head against a comfortable surface and practising deep breathing.

The physiological sigh is an evidence-based breathing strategy for better emotional regulation during times of stress.

Feel free to try it out while waiting to connect with our therapist:

The Physiological Sigh

Step 1: Double, Sharp Inhales

Inhale sharply and deeply through your nose, then quickly inhale once more.

(Your second breath might feel more shallow.)

Step 2: Single, Slow Exhale

Take an slow and long exhale through your mouth.

(Like a sigh of relief.)

Safety and Confidentiality

We are committed to protecting the privacy of your health information, as legal custodians of health information under Alberta’s Health Information Act (HIA). The information we collect is usually for the purposes of assessment, treatment and care. However, we may also collect your health information for other purposes authorized by the HIA. For example, we might make a referral to other mental health services on your behalf, provided you are aware and agree with this referral.

All conversations are confidential. However, some professionals (like your family physician) may be considered part of your circle of care. Some laws may also require us to confidentially share limited information about your care in rare cases, only in specific circumstances where there is immediate risk to yourself or others. In all cases, you would always be notified before we confidentially disclose any information about your care.

Confirmation of Identity

Before starting our first therapy session, your therapist must confirm your:

This information will be recorded in your patient chart, and must be confirmed before beginning our initial assessment. This is because we need to ensure we have confirmed your identity before adding to your medical record, communicating with other providers, and/or making referrals on your behalf.

Payment for Visits

If we are not submitting a claim to your insurance company, you will not receive a bill for any visits until the end of the month. This helps to lower the administrative burden of submitting claims on your own. However, some patients may prefer to pay for visits automatically. If you want to pay for each visit individually, automatic payments can also be arranged.